Second Monitor not being detected.

Question

I am running a newly purchased Surface Pro 11 with a second monitor.

When I started it up, the second monitor was working fine.

During/following an update, the second monitor ceased to work and is now not being detected.
It shows I am running the latest driver for the Display Adaptor - the Qualcomm(R) Adreno(TM) X1-85 GPU.
Intermittently, when reviewing the Device Manager, the adapter will show as disabled, or not working correctly, or working fine.....
When I plug the second monitor into my Surface Pro 3, it works fine but cannot be detected by my new Pro 11 since the initial start up.

Answer 1

Hello! Reinstalling your video driver may help. Try this:

1. Download the driver from the official website of your graphics card manufacturer.

https://www.microsoft.com/en-us/download/details.aspx?id=106119

2. When you download the Video Driver, disconnect your PC from the Internet > Search "Device Manager" in the search bar > Click on icon > Expand the "Video adapters" tab.
3. Right-click on the first video device > Select "Uninstall device" > Check "Try to remove this device’s driver" > Confirm. NOTE: Your screen will search, it is normal, do not worry!
4. Restart the computer.
5. Install the downloaded > Restart the computer.
6. Connect to the internet and check if the problem has been solved.