Teams App on OSX Yosemite 10.10.5 - Timing Out - Blank Screen

Question

Hello,

Teams app on Mac doesnt work, whereas able to login on browser without any issues.

Machine - Macbook Pro

OS version - OSX Yosemite 10.10.5

Teams App - 1.00.309271

Error Log:

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- appOnlineSvc:pre-UPN settings already fetched. Cancelling online check and going to app 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- event -- status: abandoned, scenario: ac921d3f-44f9-45a5-8edc-c1f7dd6819c3, scenarioName: user_online, name: user_online, step: stop, sequence: 1, delta: 1, scenarioDelta: 1, elapsed: 60598, stepDelta: 1, vdiMode: 0, eventpdclevel: 3, Scenario.Name: user_online, Scenario.Step: stop, Scenario.Status: abandoned,

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- Finishing getContextInstall with status 1 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- Is app first run set to false 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- Alphonso enabled at startup:true 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- Starting SSO flow 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- event -- name: desktop_bad_lifecycle_exceeded, appStates: Started,Quitting, invalidCount: 5, vdiMode: 0, eventpdclevel: 2, Scenario.Name: desktop_bad_lifecycle_exceeded,

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- appstart: unable to do async auth isAsyncAuthEnabled:undefined, isPreviousLifecycleValid:false, isRigel:false 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- ADAL: Guest Access is enabled 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- event -- authMode: 0, status: success, scenario: d0589ef4-9078-4979-86d0-04a2877971a5, scenarioName: desktop_mac_sso, name: desktop_mac_sso, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 60624, stepDelta: 0, vdiMode: 0, eventpdclevel: 3, Scenario.Name: desktop_mac_sso, Scenario.Step: start, Scenario.Status: success,

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- Resetting teamsUserProfile 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- Current guest tenants: 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- Starting Auth flow diag:1 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- Let's get you up and running... diag:0 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- adalsso:statusChanged to: Let's get you up and running... 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- Acquiring token... diag:1 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- Authenticating resource - https://api.spaces.skype.com... diag:1 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- AUTH FLOW: Authenticating resource - https://api.spaces.skype.com... correlationId: 712ad5ba-582b-4254-901e-09397f681be7 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- Hang tight! We’re getting you connected. diag:0 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- adalsso:statusChanged to: Hang tight! We’re getting you connected. 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- redirectUri:msteams://com.microsoft.teams 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- info -- ADAL: Auth Authority:https://login.microsoftonline.com/common TenantId: 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- error -- SSO: ssoerr - SSO Uber catch 

Wed Jun 03 2020 10:27:38 GMT+0530 (India Standard Time) <2130> -- error -- Error occurred while saving env_config.json 

Nothing happens on Teams app post this. Need help to resolve. Any setting or configuration changes along with location of file to change?

Answer 1

Hello Atharva Prabhu ,

Thanks for update. Please update your OS and meet all the other hardware requirements and observe the result.

Thanks and regards,

Ankita Vaidya

Answer 2

Thanks for your reply. Didn't work.. Guess only option is to ugrade the OS to a completely new version :(. 

The problem is when the App launches there are always 2 windows 

1. Blank window
2. Loading window

If anyone has seem a similar issue would be great to know

Answer 3

Hello Atharva Prabhu ,

Thanks for your post in Microsoft community. To use Microsoft Teams in Mac, we have some hardware requirement. Based on your post, seems your Operating system is OSX Yosemite 10.10.5 while our requirement is Mac OS X 10.11 El Capitan or later, so we request you to kindly update your operating system and also check if your Mac will meet all the other requirements to access Teams. To check the detail information, please view Hardware requirements for Teams on a Mac.

Further from the logs, we found that desktop_bad_lifecycle_exceeded, so try to clear Teams cache by follow the below steps:

• Click Go > Go To Folder.
• Then negative to following folder and delete them to see if it helps.
• ~/Library/Caches/com.microsoft.teams
• ~/Library/Caches/com.microsoft.teams.shipit
• ~/Library/Application Support/Microsoft/Teams

Thanks and regards,

Ankita Vaidya