Blur Background option suddenly missing

Question

Last week I had an option to blur my background while in meetings in Microsoft Teams.  I was just in a meeting today where that was no longer an option even though other people did have blurred background in the meeting.  I have version 1.3.00.3564 (64-bit) and it says it was last updated on 3/5/20, so it does not seem to have been updated since it was working correctly.

Answer 1

Hi Corey Doty,

As per the Docs article below, the background blur feature requires a CPU with AVX2 support: 

https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app

Engineering has confirmed that a crashing bug was identified recently on machines without AVX2 which is why the feature was available previously for you and is no longer showing up. The bug has now been fixed and will be rolling out in an update soon. Once that fix reaches your machine, the background blur option should appear again.

Thanks,

Omar

Answer 2

Hi, 

I now have two machines no longer running the background options since the update?  

Any ideas when this will be rolled out as a fix? 

Thanks

Answer 3

It works for me now since last month, sorry for the delay

Answer 4

Hi there

I am suffering the same issue even with an updated version of my iMac and iOs.

please provide some other solutions to enjoy the blur background shortly.

Kind regards

Answer 5

Any updates for the situation? 

Since september some of the members in my Organization had this situacion... The last version of Teams was: 1.3.00.26064