Teams Error - "We're sorry -- We've run into an issue"

Question

When opening Teams I get this error

Reinstalling fixes the issue for a day or so, then it starts back.

Answer 1

Hi GeorgeRoberson,

Since reinstall Teams can temporarily fix this issue, you can try to sign out and kill Teams from Task Manager to see how it goes.

If the problem persists, you can try to clear Teams cache to see if it can help:

1.  Fully exit the Microsoft Teams desktop client. You can right click Teams from the Icon Tray and select ‘Quit’ or run Task Manager and fully kill the process.

2.  Go to File Explorer, and type in %appdata%\Microsoft\teams.

3.  Once in the directory, you’ll see a few of the following folders:

========================================================

 a.  From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.

    *   %appdata%\Microsoft\teams\application cache\cache

 b.  From within ‘Blob_storage’, delete any files that are located in here if any.

    *   %appdata%\Microsoft\teams\blob_storage

 c.  From within ‘Cache’, delete all files.

    *   %appdata%\Microsoft\teams\Cache

 d.  From within ‘databases’, delete all files.

    *   %appdata%\Microsoft\teams\databases

 e.  From within ‘GPUCache’, delete all files.

    *   %appdata%\Microsoft\teams\GPUcache

 f.  From within ‘IndexedDB’, delete the .db file.

    *   %appdata%\Microsoft\teams\IndexedDB

 g.  From within ‘Local Storage’, delete all files.

    *   %appdata%\Microsoft\teams\Local Storage

 h.  Lastly, from within ‘tmp’, delete any file.

*   %appdata%\Microsoft\teams\tmp

====================================================

Once the cleanup is finally completed, you can now restart Teams and check the results.

Best Regards,

Sylvie

Answer 2

1. Quit Teams: Right-click the Teams icon in the taskbar and select "Quit."
2. Open Run Dialog: Press the Windows logo key + R to open the Run dialog box.
3. Enter Cache Location: Type C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe and press Enter1.
4. Delete Files: Delete all files and folders in this directory1.
5. Restart Teams: Restart the Teams app

Reset teams app from system settings

Uninstalling and reinstalling teams application from teams web application

Answer 3

I is NEVER a solution to reinstall a tool (or reboot or similar).

If you have broken my installation of your tool, fix that bug!

Answer 4

I have been facing this issue every 10 minutes persistently for the past 10 days and frustrating to use as it took time for every log out and re-login it even uninstalled, cleared caching and re-installed nothing worked out. Not sure what will do next?