Error loading user settings. Please try again. If this continues please contact customer support.

Question

I'm getting the following error:

Error loading user settings. Please try again. If this continues please contact customer support.

But just with Guest members.

Can you help me?

Answer 1

Hi All,

Sorry for the delay reply, we have tracked this incident. 

This issue was posted to the Service Health Dashboard (SHD) as incident PL215114 Start time: Friday, May 29, 2020, at 6:40 PM UTC

User Impact: Guest users may be unable to access the Planner app via Microsoft Teams.

Scope of impact: Any guest user attempting to access the Planner app via Microsoft Teams may be impacted.

Current status: We’ve received a report that impact associated with PL215114 persists, we're continuing to investigate the data gathered from our internal reproduction of the issue to identify the root cause and create a strategy to remediate impact.

Root cause: A recent change to add extra functionality to web authentication functionality resulted in impact.

Next update by: Thursday, June 4, 2020, at 5:00 PM UTC

Tenant administrators can view current information and updates on SHD at the link here

https://portal.office.com/AdminPortal/Home#/servicehealth

Yours Sincerely,

George

Answer 2

Hi All,

The Service Health Dashboard (SHD) as incident PL215114 has been resloved as of Thursday, June 4, 2020, at 6:52 AM UTC. If you still experience this issue, please feel free to let me know, as this may be a different issue or a scope problem.

Regards,

Marvin