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Possible to customize the message preview that pops up from MS Teams? How to include more information on preview?

Anonymous
2022-01-25T23:17:37+00:00

We have an alert system that feeds from Salesforce to a MS Team. Essentially, when an opportunity is closed won, we have a workflow rule that is activated that sends an alert with information from the opportunity into the MS Team and alerts all users within the MS Team informing them of deal size, how we won, who the rep was, etc.

Is it possible to customize the message preview that appears? For example, we would want to see the reps name and/or the deal size in the preview. Not just the generic 'xyz posted a new message'.

Below is example of what we see on every newly created alert from Salesforce. In order to see any details regarding it, users need to go into the MS Teams to see.

Is this even possible? Please help!

Microsoft Teams | Microsoft Teams for business | Teams and channels | Other

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  1. Anonymous
    2022-01-25T23:52:18+00:00

    Hello, Jacob

    I am Igor and I will be glad to help you with this question :)

    I am afraid that at this time that's not possible.

    I suggest you to add your feature suggestion on the feedback portal below

    https://feedbackportal.microsoft.com/feedback/f...

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