AI Recap Missing for Part 1 of a meeting (Part 2 is OK)

Question

We have become reliant upon our AI recap for our biweekly meetings and have had consistent good AI Notes / Action items, so we have stopped spending energy and time during the meetings to do our own notes (we did this originally for redundancy in case we had an issue). Yesterday we had a 4 hour meeting and recorded/transcribed as usual. Throughout the meeting, we checked regularly to ensure that the meeting was being recorded and transcribed. We had a Part 1 and Part 2 in the meeting when it resumed after lunch.

Today, I am getting an error when I click the AI Notes tab: AI Notes aren't available. We ran into a problem creating notes for this meeting.

The transcript is there and the recording is there (complete with chapters). A few Follow-up tasks are also there (but incomplete).

I am desperate to try to get this resolved as we had an enormous amount of discussion and action items and there is no way I want to listen to the whole meeting OVER AGAIN to capture this. it's the whole point of paying for Co-Pilot for our org!!!!

It seems like "PART 2" which was the much, much shorter portion of the meeting, worked perfectly. But Part 1 (which was the bulk of the meeting and when the most important items were being discussed) shows the error. I am sure it has something to do with "part 1" and "part 2" but i need to know how to resolve this ---- or else Microsoft needs to give some awareness around this problem and bug.

If we cannot depend on it and have to capture redundant notes, it's pointless!!! ![](https://learn-attachment.microsoft.com/api/attachments/f7dd22fe-7add-441c-97f7-d33f0109e3dd?platform=QnA

Answer 1

Hello,

I have found myself in this same situation with the AI notes (recap) issues turning to be incomplete, for different parts of 1 recorded meeting.

I was looking online for a fix and I came across this request for assistance. Since several months have passed, does anyone know if a permanent fix has been made available?

Thanks in advance for your advise.

Ana

Answer 2

Same issue with Premium Teams AI notes happened to a meeting of mine on 4/18. The meeting was recorded and I have the complete transcript, however Premium Teams only captured AI notes for part of the meeting. I'm using the new Teams desktop app.

Answer 3

I am having the same issue. I recorded and transcribed the meeting and the AI generated notes are just missing. There's no error message.

Can Microsoft send out an autofix for this? Is there a way to get the AI to generate the notes from the existing recording and transcription?

Answer 4

Hi again,

Thanks for the additional follow-up. See my answers below to your numbered questions.

1 - yes, it was recorded and transcribed using the Microsoft Teams desktop app.

2 - yes, i found a link in microsoft teams at the top right of the "Recap" tab to open the recording in Microsoft Stream. I deleted the transcript and regenerated it. Unfortunately, I am still getting an error message (AI Notes aren't available for this meeting. In some situations, AI isn't able to generate meeting notes. Learn more)

3- I know there is an option to add meeting notes manually. But I would have to relisten to the recording (4 hours) and create my own notes. This defeats the purpose of AI. If there is a risk that this is not going to work, then I need to be taking manual notes during the meeting so that I don't have to spend twice the time.

I totally accept that this meeting is a lost cause. I am trying to upload the recording to other AI tools (like Parrot) to generate meeting notes for me, but they are not nearly as detailed as the Microsoft AI recap and they don't have the references to the recording.

While I accept that the meeting recap was a fail, my interest is understanding WHY this happened so it doesn't happen again. Otherwise we will need to continue to take manual notes during the meeting (which defeats the purpose of AI, which should allow us to totally focus on engaging in the meeting). How can I reach out to Microsoft Support to help identify a root cause for this issue?

Answer 5

Hi @Nazmun Nur MSFT

Thanks for your detailed response.

I was not able to resolve the issue with any of the above items.

For #4:

• I was able to successfully delete the transcript and then used the Microsoft Stream tool to regenerate the transcript, but that did not work in helping to prompt the AI meeting notes and recap, which is the desired outcome.
• you also mentioned that I should "re-record" the video and didn't see any instructions in the link you sent related to re-recording. Can you give some additional context on how that would be done?

Thank you again for your help.

Christy