Teams audio cutting out with audio interface for video conferencing

Question

Teams audio cutting out with audio interface for video conferencing

Anonymous

Hello

I'm on a MacBook Pro from 2019 running Ventura 13.0.1 with a Universal Audio Apollo Twin MKII Solo audio interface for my speakers and mic. Audio cuts out for me in meetings with 20+ participants. This didn't used to be an issue and only started happening a couple of months ago. My UAD audio interface drivers are up-to-date.

Would appreciate your help debugging! Thanks.

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3 answers

Answer 1

Anonymous

It's my pleasure to assist you.

Yes, please follow up on the above instructions and let me know the status of your issue.

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Answer 2

Anonymous

Thanks for the response Eram.

I'm primarily using the Mac app and I first started experiencing the issue around six months ago, around July. I'll take a look at the instructions you sent and see if that fixes it. Thanks!

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Answer 3

Good day, Jesse!

Thanks for your question.

I am glad to be able to provide assistance to you today. Sorry to hear that you've faced this issue, I have a few questions regarding this issue.

1-May I know on what platform (app or browser) you're using the team service?

2- Since when are you facing this issue?

I would suggest you please find the attached links and follow the instructions to fix the issue:

https://answers.microsoft.com/en-us/msteams/for...

I'll be glad to provide more help if the steps above didn't solve the problem.

Warm Regards,

Eram

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