Download transcript is not working on New Teams

Question

when switching to classic team it is working fine

In New Team I got this screen without an option to download

Answer 1

Hello Furkaan,

I came across this response of yours after scrolling through several options provided by Google. Initially, I was excited to find what I thought would solve my problem because what the poster had said was word-for-word my issue. Sadly, my excitement turned to disappointment as I read what you suggested. I would like to provide some feedback on the solutions or tips you provided. While I appreciate your effort and willingness to help, there is room for improvement. Good intentions should be celebrated, and I think you've sold yourself short.

1. Verification of Recording: If they were able to download the transcript from Teams Classic, it is clear that the meeting was recorded.
2. Permission to Download: Again, the ability to download the transcript in Teams Classic confirms that the necessary permissions are in place.
3. Feature Rollout: Any troubleshooting tip that begins with "Microsoft might be in the process of..." doesn't meet the threshold of being a troubleshooting tip. My mom, not knowing anything about Teams, could provide that same response. The guy behind me in the checkout line at Safeway might nervously say the same hoping that by doing so would have me face forward in the line, before gradually increasing the distance between himself and me. I generally expect more from someone presenting themselves as able to provide concrete reasons why the functionality is not present.
4. Checking MS Support Site: The suggestion to check the MS Support site is not particularly useful, given that these forums often lack clear and timely information. Most of those responses, and please don't be offended, are the same as or far worse than yours.
5. Reverting to Teams Classic: While reverting to Teams Classic is a workaround, it feels more like a temporary patch, which you've acknowledged. It begs the question: why should anyone have to put together a Band-Aid solution or make do with faulty software? Suggestions that the consumer find their own solution simply encourage companies like Microsoft to continue releasing substandard products. Yes, work is hard, but that's not for the consumer to own. Please don't provide advice that simply enables the status quo. We can do better.

I hope this feedback helps improve the support you provide to others facing software issues. By stating that you are a user just like us, you create an expectation that your answers will reflect an understanding of the frustration that is all too common when trying to sort through the noise on the internet. Please don't be the noise.

Best regards,

James

Answer 2

Hi Shachar,

Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. There are a couple of reasons why the download transcript option might be missing in the New Teams experience compared to the classic Teams. Here's how to troubleshoot:

Meeting Recording and Transcription Settings:

Meeting Recording: Ensure the meeting was recorded. Downloading the transcript requires a recording to be available. Transcription Feature: Verify if the meeting organiser enabled live transcription for the meeting. This feature might not be turned on by default.

Permissions:

Meeting Participant Permissions: Double-check that you have permission to view the transcript. If you're not the organiser, confirm with them if participants have access.

New Teams Interface:

Microsoft might be in the process of rolling out the download transcript functionality in the New Teams interface. It's possible this feature isn't fully available yet.

Here are some steps you can take:

Check Microsoft Support: Look for updates or announcements from Microsoft regarding transcript downloading in the New Teams interface. You can search their support website. Switch to Classic Teams (Temporary Solution): As you mentioned, downloading transcripts works in Classic Teams. This can be a temporary workaround until the feature is available in the New Teams interface.

If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan

Answer 3

Just came here to say that this is a brilliant response, specifically "Please don't be the noise." Spot on.

Answer 4

Did you ever find a solution to this problem? I have a user facing the same issue and I keep bumping my head against the same walls.

Answer 5

when you are not sure then why are you giving resolutions? users in my organization are also facing this issue after updating team to new, also now there is no option to revert it back to classic. when Microsoft can not make all features functional then why do they force it to update?