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Why is SharePoint 2016 User Profile service not importing updated user info from AD?

C1TonyB 336 Reputation points
2021-06-18T17:53:09.127+00:00

I have a SharePoint 2016 farm setup and I'm using AD Importer to import users. New users are successfully imported into SharePoint but if I update Department, Title, Job Title in AD the changes don't appear in SharePoint.

How can I fix this?

SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. C1TonyB 336 Reputation points
    2021-10-05T19:02:18.513+00:00

    I opened a support case with Microsoft and the tech stated SharePoint Active Directory Import will only import users from AD if all Users and Containers are selected under the Users Container. I selected all Users and Containers and importing worked. However, the Employee Directory displays all this information which is not needed. To get around this I changed the query text under People Search Core results to {searchboxquery} @emailaddress.com. It appears only users with a company email address are searchable, which is what we want.

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  1. Elsie Lu_MSFT 9,796 Reputation points
    2021-06-21T08:47:32.45+00:00

    Hi @C1TonyB ,

    To narrow down your issue:
    1.Are you unable to update user information in Manage User Profiles>Find profiles?
    107479-image.png

    2.Are you running Full Sync? If it is incremental sync, you could try to run Full Synchronization to see if it works.
    107516-21.jpg

    3.Are the attributes of all users not updated or are they just new users?

    ===============
    Update1=======================

    As this post mentioned, you could try to run:

    stsadm -o sync -listolddatabases 0

    If there are any => few hours, run:

    stsadm -o sync -deleteolddatabases 0

    Then, run the Full Sync timer job again. Re-check your site collection (or re-run stsadm -o sync -listolddatabases 0 to see that their time is current).

    If the answer is helpful, please click "Accept Answer" and upvote it.

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  2. C1TonyB 336 Reputation points
    2021-06-21T12:26:18.087+00:00
    1. I can update users in Manage User Profiles-Find profiles. 2. Full sync runs every night and incrementals run every 5 minutes. 3. This affects all users.
  3. C1TonyB 336 Reputation points
    2021-07-26T20:26:58.77+00:00

    Any other thoughts on this?

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  4. C1TonyB 336 Reputation points
    2021-10-01T19:24:19.4+00:00

    Checking "Users" OU selects all users and OU's underneath "Users" and importing works.

    However, this imports users/accounts that don't need to be imported.

    Unticking a user in "Users" or unticking an OU underneath "Users" unticks Users underneath "Users" which appears to break importing.

    137006-remotedesktopmanager64-uxcnj8opit.png

    Is this a bug or normal behavior?

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