Additional settings-related features and issues within Microsoft Teams for business
Hello A. User,
Thank you for posting in Microsoft community.
Based on your issue, I did multiple researches. Unfortunately, I cannot find any requirements based on the soft focus.
So before we troubleshoot further, please update your Teams to the newest version and try login to different devices to narrow down if this is a account issue or device issue.
After that please go to the related place to double check if you can find it.