MS Teams Reading Progress

Question

Why can't I click on the Reading tab within the Insights section to view my students' progress in Reading Progress?

Answer 1

Hello Salma,

Good day! Thank you for posting to the Microsoft Community. We'll be happy to help!

Based on your description, I understand that you are having issues with clicking the Reading tab in the Insights section.

To better understand and narrow down the issue, please help share more details on this issue by answering below questions. Thanks in advance. 

1. May I know what the error message you get when click on Reading Tab (You can share a screenshot)?
2. Have you tried reproducing the issue in Teams web client and with different browsers?
3. Are all other Tabs in the Insights section working as expected?
4. Is this issue affecting all classes and all teachers, or is it one class in particular and yourself only?

Just to confirm, are you able to create a Reading Progress (Getting started with Reading Progress in Teams - Microsoft Support), but you cannot see it insights data under reading tab?

Please try to reproduce the issue in Incognito/ InPrivate tab and confirm if the issue persists?

• In Microsoft Edge, select ... (Top right corner) > New InPrivate window. Go to https://teams.microsoft.com/v2/ and try to reproduce the issue.

Please let me know how it goes and if we can explore other options. Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can find a solution together. Thank you for your help.

Thank you very much for your cooperation and understanding.

Answer 2

Hello Salma,

Good day! Thank you for posting to the Microsoft Community.

Thank you for offering more clarification on this issue. I can see that the reading Tab is greyed out, hence it cannot be clicked.

Are you getting the same behavior on Teams web client and within different browsers Incognito/ InPrivate windows?

If the issue is occurring on Teams web, then there might be a configuration/ permission issue for that particular class, I highly recommend contacting Microsoft technical support team.

Microsoft's back-end support team can inspect the advanced logs and investigate the cause of this issue from the back end.

Due to the limited permissions and access resources of our community moderators, and the privacy of your data, we are unable to collect certain types of logs in public forums.

Submit a service request: Global admins can create a service request with Microsoft Support for advanced technical assistance and diagnostics. For detailed instructions on how to get support, see Get support - Microsoft 365 admin | Microsoft Learn Call Microsoft Support: For more help, use this link to find the appropriate contact number: Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

If you need guidance on how to find your admin, please refer to: How do I find my Microsoft 365 admin? - Microsoft Support

Thank you very much for your cooperation and understanding.

Answer 3

Many thanks for the prompt reply. I am facing this issue with only one class and there is no error message displayed. I have attached a screenshot of the issue.