Unable to Access My Account – Error 2605

Question

Dear Support Team,

I’ve been unable to access my Teams account for over a week now. When I try to log in, I first enter my email address, then it redirects me back to the email page. After that, I enter my password, but I keep getting an error message: 2605. I’ve tried this many times (at least 100 attempts), but nothing works.

I had the same issue last week and eventually gave up, but today I really need to log in for my classes and still cannot access the account.

Could you please help me resolve this issue as soon as possible?

Thank you in advance

Answer 1

Good day, Поліна Тарасівна Ніколаєнко

Welcome to Microsoft Community and thank you for posting your query.

How are you today?

According to your post, I truly understand your frustration when your Teams account is unable to access, even after multiple attempts. My sincere apologies for the inconvenience.

May I please know a results from your site after trying our suggestion? In case it does not help at all, please let me know so we can action to support you immediately.

With all my understanding for Teams issue, as the issue still persists with both Teams desktop app and Teams web, need a support from Technical Engineer for further assistance. Please kindly raise a support ticket from the Microsoft 365 admin center, where the related team can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem.

If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.   

Reference: Get support - Microsoft 365 admin | Microsoft Learn

If the ticket has already created but no response from team, please let me know so I will help you to check it further.

Note: To create a support ticket, you need to have Microsoft 365 admin privileges and if you aren’t admin of your organization, please contact the admin of creating a new ticket.

Apologies for redirecting you to the related development team support as the moderators in this community have limited resources to check the backend information, and to get the fast and better assistance we requested for it.

Appreciate your patience and understanding.

Have a great day!

Answer 2

Dear Поліна Тарасівна Ніколаєнко,
  Good day! Thank you for posting to Microsoft Community. We are happy to help you. For narrowing down the issue scope, I would like to confirm the following info with you:

1. If convenient for you please let us know the account type and system version you are using?
2. May I know if this issue still occurs after change the network or device?3. Could you please try to login your account on web?
   Sign In | Microsoft Teams
3. If everything works find on web, please kindly clean up the Teams cache according to your current version, please refer to the following document:
   Clear Teams cache - Microsoft Teams | Microsoft LearnIf the problem still persists, could you please to provide the screenshot about the issue, it will be helpful for resolving your problem.

Thank you for choosing Microsoft Community!

Best regards,

Trish - MSFT | Microsoft Community Support Specialist