Cannot login to Azure portal

Gabriel- 6 Reputation points
2021-06-20T19:24:36.3+00:00

Hi,

I cannot login to the Azure portal (or any other MS service) using my company email address. I have activated two-factor authentication using the authenticator app and recently changed my mobile phone.

I do not get a notification to the new phone despite following all steps in the troubleshooting guide.

I am the administrator of the company account and the only person in the company. My only options for signing in is using the authenticator, which does not work. Any help?

107268-screenshot-2021-06-20-at-212203.png

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,486 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,449 questions
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4 answers

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  1. Vasil Michev 95,096 Reputation points MVP
    2021-06-21T07:06:30.933+00:00

    If you have configured any other method, press the "I can't use my Microsoft Authenticator app right now" link. If not, call support: https://support.office.com/en-us/article/Contact-Office-365-for-business-support-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b#BKMK_call_support

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  2. Babák Botond 1 Reputation point
    2022-03-21T12:32:33.373+00:00

    Hey Gabriel, I have the same issue, I have other methods set as well, but when I am trying to log into Azure they do not show. The problem is only with Azure, did you solve this issue by any chance? Thank You in advance!

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  3. Nikolay Avramov 1 Reputation point
    2023-01-03T11:25:16.607+00:00

    Hello, I am getting the same problem after I changed my mobile device. For some resources the authentication allows me to use Authenticator app or other Sing in methods, but for azure all I see is the screenshot you shared with no other options available.

    Please provide solution as no I am logged out of my browser sessions and cannot authenticate in any way.

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  4. Gelya, Oleg 0 Reputation points
    2023-02-12T16:45:18.1066667+00:00

    Now I'm also have the same issue. Is there any way how to fix it?

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