Speakers have no sound in Teams (ONLY Teams)

Question

I have tried everything, and I have boiled the issue down to Teams. A user has been having issue when on Teams they cannot hear anyone. No matter what they do there is no sound. Thier laptop speakers work perfectly fine in 10 different applications (Google Meet, Zoom, Chrome, Firefox...) Teams is the ONLY application that can't seem to use the speakers. I have tried reinstalling the audio driver from both Dell and form the manufacture with no change. I have tried removing all other sound devices then it, same issue. I have tried making it the default communication device, same issue. I have tried using headphones plugged into the 3.5mm jack, same issue. The only thing I can boil it down to is Teams. I have no idea what Teams does to audio, but this is not the first time it's been a Teams issue. I have a pair of Jaybird Vista Bluetooth headphones, and they cause teams to bluescreen. Been using them for 3+ years no issues on 3 different laptops. We move to Teams, bluescreens every day. Stop using them low and behold the bluescreens stop happening. Call MS support and I get told to use another pair there is obviously something wrong with mine (the pair that has been working perfect for 3+ years) I also tried them on a new machine, same issue, blue screen.

Any ideas of what to check next for this audio issue? Users can't do any meetings because they can't hear anyone. They have to use their phone to join meetings with audio which is really annoying for the user.

Answer 1

Thanks for the reply,

My JayBird Vista ear buds are not on this list..

Do you know why Teams needs a certified device to listen and speak on a call?

I am just using it as a headset and nothing special like making calls etc. It's just a normal headset. Imagine YouTube telling you that only certified approved (and paid for certification) will work with their services. I get if you want all the extra feature.. I just want my computer to not bluescreen because I am using a certain set of headphones. My Pixel Buds have zero issues with Teams.

Answer 2

Steve - the response from MS seems to focus on your headphones. I am having the same issue, but with my laptop speakers (the first problem you mention in your post). Every other app works through my speakers - in fact, Teams "pings" from the chat and "ringing" when calling works - but once I am on a call/meeting, I cannot hear the other parties through my speakers, but they hear me. My company's tech support did everything with drivers, re-installing Teams, etc. No luck. I am stuck using my phone for all Teams calls now.

EDIT: My speakers work through the Teams web browser, but not the app.

Answer 3

same issue with teams but it seems to be localized to my Dell 5450 laptops currently
using certified poly headsets both wired and wireless same issues

Answer 4

I have also been seeing users with this issue as well, all on Windows 11 devices, starting just a week or two ago. I've yet to find a fix so I've been directing them to the web app in the interim.

Answer 5

Sorry update, it was signal enhancement not spatial audio!! Updated the post above