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I have tried everything, and I have boiled the issue down to Teams. A user has been having issue when on Teams they cannot hear anyone. No matter what they do there is no sound. Thier laptop speakers work perfectly fine in 10 different applications (Google Meet, Zoom, Chrome, Firefox...) Teams is the ONLY application that can't seem to use the speakers. I have tried reinstalling the audio driver from both Dell and form the manufacture with no change. I have tried removing all other sound devices then it, same issue. I have tried making it the default communication device, same issue. I have tried using headphones plugged into the 3.5mm jack, same issue. The only thing I can boil it down to is Teams. I have no idea what Teams does to audio, but this is not the first time it's been a Teams issue. I have a pair of Jaybird Vista Bluetooth headphones, and they cause teams to bluescreen. Been using them for 3+ years no issues on 3 different laptops. We move to Teams, bluescreens every day. Stop using them low and behold the bluescreens stop happening. Call MS support and I get told to use another pair there is obviously something wrong with mine (the pair that has been working perfect for 3+ years) I also tried them on a new machine, same issue, blue screen.
Any ideas of what to check next for this audio issue? Users can't do any meetings because they can't hear anyone. They have to use their phone to join meetings with audio which is really annoying for the user.
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Hi Steve
Thanks for posting this I tested and it did work but seems the issue returned
have you encountered anything like that?
I found a fix for this issue on my Dell Latitude 5450. Go to Windows System Settings, Sound, More sound settings, right click on Speakers (mine are Realtek(R) Audio), select Disable, then right click and select Enable. Sound is now working as normal on my Teams calls. Problem started in early January after an update. People could hear me on Teams calls, but I couldn't hear anything. Issue was only on Teams calls - Zoom and Google Meet worked fine.
Confirmed the steps above resolved my issue!
Have been trying to fix that for days. Thanks !!!!!!!!!
This fixed my HR VP's issue, thank you for this