MS Teams - Insights app - Report export failed

Question

Hi,

Trying to export an Excel report of digital activity within the 'Insights' app in Non-'Class' Teams type.

This message shows: "Report export failed. Try to set a shorter timeframe or try again later." (NB: the message still shows even with a shorter timeframe)

Please see the screenshots:

Any advice/help will be appreciated!

Best Regards

Answer 1

Hi Amro,

Thank you so much for your kind reply

The function is working fine with Class Template (type), but it doesn't work with non-class type, even it is there!

Thanks for the details you provided. I tried them all and still no joy!

Have a great day!

Kindest Regards :)

M

Answer 2

Hi MHB797,

I'm Amro, an Independent advisor and a fellow Microsoft customer. I’m happy to look into this for you.
Please check the following steps:

> Update MS Teams:
https://support.microsoft.com/office/update-mic...

>> Please try to export an Excel report with Teams Web App: https://teams.microsoft.com

>>> Clear Teams Caches:

1. Quit Microsoft Teams. Right-click the icon and select Quit.
2. Cut and paste %appdata%\Microsoft\Teams into File Explorer.
3. Delete the contents of the entire folder.
4. Restart Microsoft Teams.

https://learn.microsoft.com/microsoftteams/trou...

I also recommend to try with a different network and device to confirm if issue is related with specific network and device client.

please check this thread for more Info:
https://answers.microsoft.com/en-us/msteams/for...

I hope this helps, please feel free to reply to this if you need any further Assistance.

this is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.

Kindly

Amro