Loop Component disappeared from the Web Outlook app

Question

I have been using the Loop Component both from the Teams and the web Outlook and this morning it disappeared from the Outlook. I surveyed a few coworkers and it is showing for some but not for others. it is showing for all in Teams. I use Chrome. Cleared the cache. Please advise.

Answer 1

Hello, Natalia Isupova.

Thanks for reaching out to our Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.

We understand that the Microsoft Loop component in your Outlook for the web app disappeared. And it seems to be happening randomly to your co-workers as well.

Since it happens to you and some of your co-workers, you need to be contacting your company's I.T. department for help since as explained in the links below they have full control on who can access Loop.

a) https://support.microsoft.com/en-us/office/get-started-with-microsoft-loop-9f4d8d4f-dfc6-4518-9ef6-069408c21f0c

b) https://learn.microsoft.com/en-us/microsoft-365/loop/loop-workspaces-configuration?view=o365-worldwide

c) https://techcommunity.microsoft.com/t5/microsoft-365-blog/learn-how-to-enable-the-microsoft-loop-app-now-in-public-preview/ba-p/3769013

Feel free to reply to this thread if you need further clarification or help.

Sincerely,

Glenn Rue

Forum Moderator

Microsoft Community

Answer 2

Hello, Natalia Isupova.

We haven't heard from you in the last 72 hours, so we will be considering your issue resolved. Moving forward, we will not be monitoring this thread so if you need further assistance, please create a new thread to discuss these concerns by clicking the link below. Or click on the Ask a question option as shown in the photo.

https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us%2F

Thank you for understanding.

Respectfully,

Glenn