Attribute of original email in reply/forward, Date of the original email not included

Question

I have an exchange email account set up in Outlook Mac 2011 on a MBPro running  Lion 10.7.3.  When replying/forwarding with the original message included , sometimes the Date of the original message is not included, but other fields such as "From:", "To:", "CC:" and "Subject:" of the original message are always shown.  Under Preferences/Composing setting, the "attributes of the original messages" is set to show all information (From, Date, To, Subjects, etc), so I don't understand why the Date info is sometimes left out, sometimes included.  This problem does't happen when I reply to the exact same message using the web-based Outlook client, in which case, the "Date" field of the original message is always shown.

Any insights are appreciated.  Thanks!

Answer 1

This is a known issue and Microsoft is investigating.

In the meantime I suggest using the default custom attribution
(third option) under **Outlook** menu -->  *Preferences...*
--> **Composing**. It contains the name of the person you're
quoting, his email address and the date.  

The attribution you've been using includes the subject, which is
redundant since it's already in the subject line of the mail
message, and a list of recipients, which is also redundant because
they're in the To, Cc and Bcc fields.  

Hope this helps!

Answer 2

Hello

With an intermitent issue like that, it will be difficult to determine why it is happening.

I would start with creating a new identity in Outlook to see if the same thing happens. If it continues, I would then create a new user account on computer and then setup a new outlook identity and email account.

Some helpful links to do the above if needed:

Identity: http://mac2.microsoft.com/help/office/14/en-us/outlook/item/66774a1f-51f4-4bf8-af66-84b7ca40ab98

New User: http://support.microsoft.com/kb/2439218/

Hope that helps with troubleshooting.

Thanks...