Stolen phone and Microsoft Authenticator / Facebook

DeborahSW8 1 Reputation point
2021-06-22T09:42:07.087+00:00

Hello,

My phone was stolen this weekend. Unfortunately, the recovery for Microsoft Authenticator didn't work, and I'm stuck with my Facebook account which only accepts to connect via Authenticator!

I'm stuck then, given that I have professionnel ad accounts on FB: is there any possibilities to recover my old Authenticator account? I also contacted Facebook to deactivate the 2 factor authentification, but no answer.

Thank you for your help,
Deborah

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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