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VijayaVasudevan-0657 avatar image
12 Votes"
VijayaVasudevan-0657 asked DanielLestina-0487 rolled back

Why is my Surface Laptop i7 not compatible with Windows 11

I am retired and just bought the top of the range Surface Laptop i7 three years ago. Now Windows 11 is being touted by Microsoft and when I run the PC Health Check, it says my laptop is not compatible? With 16GB memory and Intel(R) Core(TM) i7-7660U CPU @ 2.50GHz how come it is not compatible. Does that mean my investment is just a waste?

windows-11
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Because spending $2,699.00 only gets you 3 years. You need to send Microsoft more money now.

5 Votes 5 ·

That said, I strongly suspect the i7 Surface machines will be supported by the time the final release comes out. You can install it now if your in the Windows Insider program at the "dev" level.

1 Vote 1 ·

I hope you are right. As you pointed out Dev level is downloading Preview release

0 Votes 0 ·

I have the same problem. After 7 years with my old MacBook air I changed to a surface laptop. Went through 3 different OS Upgrades on the Mac and now MS tell me that I can’t upgrade one version on a 3 year old Microsoft device.

How does that encourage existing owners to want to purchase the Surface products again.

3 Votes 3 ·

I am in the same boat with my surface. I will never buy another surface laptop. complete joke, just unbelievable. I will just migrate to a higher end chromebook when support ends for windows 10. Nice hardware but won't miss it.

0 Votes 0 ·

Same issue - Exceedingly frustrated with Microsoft due to lack of future-proofing their recent own-brand machines for their own OS.

Having also spent >$2,500 three-years ago on what I thought was going to be a great machine with good longevity I now find that my Surface Pro (16GB memory and Intel Core i7-7660U CPU @ 2.50GHz) is not upgradeable to Windows 11.

MS, please rethink this; this is my third Surface Pro, I don't want it to be my last.

1 Vote 1 ·

Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz My Surface Laptop > also is not allowing me to upgrade to Windows 11. Very sorry to see this restriction from Microsoft. What will happen if I create the media and force the install will it not install at all or just not supported?

1 Vote 1 ·

Here's a link to Microsoft's own support page! Where they list ALL of these models as being good for upgrade. Anyone from Microsoft answered why the Surface Pro 6 is stating it's NOT compatible when their support site says it IS compatible? https://support.microsoft.com/en-us/surface/which-surface-devices-can-be-upgraded-to-windows-11-76c3c125-82e0-4d1e-9550-12ed09f9058e

0 Votes 0 ·
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LeonLaude avatar image
1 Vote"
LeonLaude answered MikeBarns-0674 commented

Hi @VijayaVasudevan-0657,

Microsoft has confirmed that Windows 11 will only officially support 8th Gen and newer Intel Core processors, most likely because they have an integrated TPM (Trusted Platform Module) chip.

Windows 11 Supported Intel Processors
https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

Please also note that Windows 11 is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products.

You may ask the experts in the dedicated Windows 11 forum over here:
https://answers.microsoft.com/en-us/windows/forum/windows_11


If the reply was helpful please don't forget to upvote and/or accept as answer, thank you!


Best regards,
Leon

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I don't think that your/Microsoft supposed justifications/support reasons meet the customers expectation when they buy expensive Microsoft products. I recommend that the feedback from this area is revaluated the developers standards for MS Operating systems.

0 Votes 0 ·
JoeHamilton-0160 avatar image
5 Votes"
JoeHamilton-0160 answered JoeHamilton-0160 published

I have an i7-7660U which has TPM2.0 enabled - so that's not the issue :-)

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PaulFried-0999 avatar image
1 Vote"
PaulFried-0999 answered

First time I am really disappointed from Mircosoft, bought the Surface to be "Future" proof and now this ...
Also using the i/-7660U with TPM2.0 enabled, so what is the point?

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34034485 avatar image
0 Votes"
34034485 answered

I also have the same model Surface Pro. As ridiculous as it is, Microsoft are not supporting it for Windows 11, however aside from the 7th gen CPU, it meets all other requirements. I read an article (link below) that said that unsupported systems would still be able to install Windows 11, but it just wouldn't come through as an automatic update and would need to be installed manually from an ISO file. I really hope that this is the case, as I have been running all the preview builds on my Surface Pro with no issues at all.
The link to the article is https://arstechnica.com/gadgets/2021/08/youll-be-able-to-run-windows-11-on-older-pcs-if-you-install-the-update-manually/

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JamesSBrown-9450 avatar image
0 Votes"
JamesSBrown-9450 answered 34034485 commented

Also have the most powerful Surface Pro 3 with W10 Pro installed...TPM is enabled and the W11 compatibility check only shows the processor (i7-4650U) as being incompatible...WTF...as there are lesser (and older) processors that show as being compatible! Hey @Microsoft - is this just an oversight..(??)


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As I understand it there are no CPUs older than 8th generation that are supported aside from a very select few 7th gen chips. That being said, my understanding is that you will still be able to upgrade to Windows 11 by manually downloading the iso file and installing it.

0 Votes 0 ·
PaulFried-0999 avatar image
1 Vote"
PaulFried-0999 answered PaulDietachmairFried-5086 commented

@JamesSBrown-9450 But you have maybe seen that Microsoft locks you out from any Security and Update Patch if you do a manually upgrade to W11. This is deeply a lack of trust in the (previous) customer purchasing Microsoft products....

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Edit: I have now 3 months Win11 running on the Surface without any single hassle! So it really seams locking out is a marketing strategy from Microsoft!

0 Votes 0 ·
Jesudass-9349 avatar image
1 Vote"
Jesudass-9349 answered

I have same issue. Moved from MAC to full spec surface pro. Meets all requirement except I7 CPU. This is extremely disappointing. Not even 5 years old and it's already not compatible by their own OS. Might consider switching back to MAC.

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mohammadrezahiedary-9338 avatar image
0 Votes"
mohammadrezahiedary-9338 answered mohammadrezahiedary-9338 published

It is strange that Microsoft did not think of its customers when designing Windows 11!
Of course, maybe it is very normal !!

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MohamadAliAmighi-2670 avatar image
0 Votes"
MohamadAliAmighi-2670 answered

Windows 11 supported some of the old models of Intel processor same as Celeron or Core i3 but can not support Core i7 -7660 U processor, it is very surprising .

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DudleyLionheart-6440 avatar image
3 Votes"
DudleyLionheart-6440 answered

This is odd, Microsoft need to pull their finger out and address. I too have the Intel Core i7 7660U with Trusted Platform. On Microsoft's downloadable PC Health Check software which has an integrated check routine for Windows 11 compatibility, the results are shown with everything but the processor having a green tick. Many lower spec processors with lower clocks are listed as being compatible. This is a shambles.

Using a Surface Pro 5 (2017) - i7 7660U, 16GB RAM, 1TB SSD, Windows 10 Pro

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