Microsoft, please HELP!
LZ on behalf of MS: We do understand your concern here and we do apologize not to meet your requirements.
The concern needs to be understood by those who created the problem, and those who can correct it.
LZ on behalf of MS: Yes, you are definitely right, Conditional formatting is a way to make messages that meet defined conditions stand out in the message list by using color, fonts, and styles in the classic Outlook.
I am not sure why this sentence is even part of the reply. It seems to be there only to attempt to make the reply read more friendly.
I would much rather have an indifferent or downright rude reply that contains information that helps address the problem.
Conditional Formatting is, by far, the most useful non-essential feature of Outlook. For me, it IS essential. Those who use it are well aware that we are "definitely right" in our understanding.
LZ on behalf of MS: However, in the new Outlook, conditional formatting doesn't seem feasible at this moment.
- My initial reaction to this statement is unprintable.
- PLEASE address WHY this does not "seem feasible".
- It was an existing feature that was purposely removed. It either is or isn't feasible, and since it worked well in the past, it is almost certainly feasible, unless this involves some seriously whack development based on monumentally flawed decision-making.
- Perhaps the word you intended to use was "likely" or "important," although those more honest words do not elicit any confidence in Microsoft's intention to stop removing beloved features and adding unnecessary and useless features.
- e.g., Why in the world would MS suddenly decide anyone would want rounded curves in the Edge interface? Seriously? Really? You are paying people for this? Do any of your UX staff use the products? Do they ever consult with those who do? Honest input from real users is considered quite important to most user experience professionals, at least those who are not solely graphics pros (no offense, graphics pros, you are also important, just not at the expense of usability - which the real pros among you already know).