(Ex) employee keeps changing our password...

Question

Hi there MS Community... I need to change some privacy settings on an account used for our business. A disgruntled (ex) colleague set up our MS Account, and included their personal information in the Profile/Security areas. They have added a recovery email that's a personal account of theirs. I've successfully managed to change the login password when I requested to take over the account. BUT, when I go to change profile/security information, MS wants to send authentication requests to this person's private email address. The automated MS message I receive is that my request to change the recovery email is being processed but will take 30 days. In the meantime, this person has denied my request for the change and continues to change the password back, and have access to our account. Can anyone please suggest where to from here? Much appreciated!

Answer 1

Hello SM2444AU,

Many thanks for sharing your account details via private message. Since your concern is with change profile/security information for outlook.com account and we are belongs from Microsoft365 business community site, so to provide you assistance from correct team, we will move this post to the outlook.com category. So outlook.com expert’s will check and assist you further. At this point, your patience will be highly appreciated.

Thank you.

Regards,

Ankita Vaidya

Answer 2

Hello SM2444AU,

Good day to you. May I know for which account you wants to update authentication requests, is this Microsoft365 business account or other type of account (such as outlook.com or any other) ? Request you to please kindly provide us your account’s subscription details and email id of your account and end user account for which you wants to make changes. To protect you privacy, we will send Private Message, kindly provide us above requested information there only.

Thank you so much for your precious time and co-operation. Stay safe with good health.

Best Regards,

Ankita Vaidya

Answer 3

Thank you Ankita, you're right - I don't have access :( In order to get support there, I need a "Subscription ID" - where do I find this please?

Answer 4

Hello SM2444AU,

Thanks for your post in this community.

Based on your post, seems you wants to change authentication contact information for Microsoft365 business user account and for this, please check below steps.

• Login to Azure Active directory admin center via https://aad.portal.azure.com/ > go to Users > All users > select your ex-employee account > now go to Authentication methods, from there you can change email id (if needed you can also change phone and alternate phone contact details from other Authentication contact information).
• Screenshot for your reference:
• 

If you are not able to access Azure active directory admin center, you need to contact your Microsoft 365 global admin for such changes. At this point, your kind understanding and co-operation will be highly appreciated. Thank you so much for your co-operation .

If we misunderstand your concern, request you to please provide us breif details with your account type (such as Exchnage or any other account) and some screenshot about which things you are trying to change and authentication required, so based on it we will check from our end and assist you further. At this point, your kind understanding will be highly appreciated.

Thank you so much for your precious time. Have a nice day and be safe with good health.

Regards,

Ankita Vaidya