WHEA UNCORRECTABLE ERROR blue screens

Question

Getting blue screens during various different activities, generally when hardware is being stressed.

https://mega.nz/folder/FcJ3AJDI#oPQ-coiGlYUndYPiZ9pL9A

Answer 1

Hi . This is Gowtham (OnDemand expert.)

Thank you for taking the opportunity to use the Ask widget. I am eager to support you today. I hope things are well with you.

The "WHEA_UNCORRECTABLE_ERROR" Blue Screen of Death (BSOD) is often related to hardware issues or driver problems. Here’s a step-by-step guide to help you troubleshoot and potentially fix this issue:

1. Check for Hardware Issues

Run Windows Memory Diagnostic:

Press Win + R, type mdsched.exe, and press Enter.

Choose Restart now and check for problems or Check for problems the next time I start my computer.

Let the tool complete and review the results for memory issues.

Check for Overheating:

Ensure your computer is not overheating. Clean any dust from your CPU, GPU, and fans.

Use a monitoring tool to check your system temperatures (e.g., HWMonitor or Core Temp).

Test Hardware Components:

RAM: Try running with one stick of RAM at a time if you have multiple sticks.

CPU: Run stress tests to check if the CPU is causing the issue (e.g., Prime95).

Check for Loose Connections:

Ensure that all internal components (RAM, GPU, HDD/SSD) are properly seated in their slots.

2. Update or Roll Back Drivers

Update Device Drivers:

Open Device Manager (press Win + X and select Device Manager).

Update drivers for critical hardware components like the graphics card, chipset, and network adapters. Right-click on each device and select Update driver.

Roll Back Drivers:

If the problem started after a recent driver update, try rolling back to the previous version:

In Device Manager, right-click on the device, select Properties, go to the Driver tab, and click Roll Back Driver.

3. Check for System File Corruption

Run SFC (System File Checker):

Open Command Prompt as an administrator (search for cmd, right-click, and select Run as administrator).

Run the command: sfc /scannow.

Let the scan complete and follow any instructions to fix corrupted files.

Run DISM (Deployment Imaging Service and Management Tool):

In the same Command Prompt window, run:

mathematica

Copy code

DISM /Online /Cleanup-Image /RestoreHealth

This will check and repair the Windows image.

4. Check for Disk Errors

Run CHKDSK:

Open Command Prompt as an administrator.

Run the command: chkdsk /f /r.

You may need to restart your computer to allow CHKDSK to check and repair disk errors.

5. Update BIOS and Firmware

Update BIOS:

Visit the motherboard manufacturer’s website and check for the latest BIOS update.

Follow their instructions carefully to update the BIOS.

Update Firmware:

Check if there are any firmware updates for other hardware components (e.g., SSDs).

6. Check Power Supply

Ensure Adequate Power Supply:

Make sure your power supply unit (PSU) is sufficient for your hardware, especially if you have recently upgraded components.

7. Check for Software Conflicts

Perform a Clean Boot:

Open System Configuration (press Win + R, type msconfig, and press Enter).

On the Services tab, check Hide all Microsoft services and click Disable all.

On the Startup tab, click Open Task Manager, and disable all startup items.

Restart your computer and check if the issue persists.

8. Review Minidump Files

Analyze Minidump Files:

Use a tool like BlueScreenView or WinDbg to analyze the minidump files created during the BSOD.

Look for patterns or specific drivers that might be causing the issue.

Answer 2

https://we.tl/t-s1zpU7RWAd

Please this is the link to my minidump files too. I need help with analysis too so I can know how to proceed with the issues . I’ve been on it for months no solution

Still getting blue screen after booting my system up.

Answer 3

My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

The minidump you sent indicates that the cause of the BSOD is "GenuineIntel.sys". which is the Intel processor driver.

But it can also be caused by another driver, software or hardware.

You can try the following.

Go to the manufacturer's website and search for your system model.

1. Update the BIOS if available.
2. Update the chipset and all device drivers.
3. Disable all overclocking settings, including XMP profile in RAM.

Also download Intel Driver Support assistant to check if there are any drivers available;

https://www.intel.com/content/www/us/en/support...

Answer 4

I have linked my minidump files in my original post, I am not sure how to analyze them myself. Can anyone take a look to see what they can discern from them?