I am unable to register for an exam with Pearson VUE

Frederik Kromann Hansen 21 Reputation points

HI, I am trying to register for the Azure AZ-900 exam, but I constantly meet this error message:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

  • Use Internet Explorer (version 9 or above) or Edge
  • Clear all cache and cookies
  • Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

So, I tried the three steps and when they did not work I contacted Pearson VUE, who says that only Microsoft can help me to register.

I am using my own personal email instead of my work email.

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Accepted answer
  1. Dave Patrick 341.8K Reputation points MVP

    Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
    Exams/Exam Registration/General Registration Questions
    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
    Pearson VUE Customer service
    Pearson VUE contact / chat

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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