Hi ,
Based on my understanding, you mapped the documents to a network drive and find the folders in document are missing.
Then you login into the server where the user folders are hosted and find you cannot see the folders in C:\users\XXX\documents.
But you can see the documents files in quick access path.
Is that right? Please feel free to let me know if I have any misunderstanding.
Please understand, it is hard for us to analyze the cause if the issue has been gone. We can only provide some suggestion here:
1.First audit folder to track whether someone is modifying your files.
2.When the problems reproduce again, we can first narrow down whether the issue is related with mapped drive. Disconnect mapped drive and restart explorer.exe on your the server where the user folders are hosted, then check if you can see the files in end-user folder.
Best Regards,
Candy
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