Hi ,
Based on my understanding, you mapped the documents to a network drive and find the folders in document are missing.
Then you login into the server where the user folders are hosted and find you cannot see the folders in C:\users\XXX\documents.
But you can see the documents files in quick access path.
Is that right? Please feel free to let me know if I have any misunderstanding.
Please understand, it is hard for us to analyze the cause if the issue has been gone. We can only provide some suggestion here:
1.First audit folder to track whether someone is modifying your files.
2.When the problems reproduce again, we can first narrow down whether the issue is related with mapped drive. Disconnect mapped drive and restart explorer.exe on your the server where the user folders are hosted, then check if you can see the files in end-user folder.
Best Regards,
Candy
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
The mapping of the drive is not the issue, certainly an issue I wouldn't post to Microsoft about.
The issue is why are these folders vanishing? Why as a domain admin, even showing hidden files, am I not seeing the folders (which cause the drive mapping to fail). Why is the folder still where it should be, with its content intact and complete, just not seen in any way shape or form by anyone regardless of domain authority. Why am I able to reference those folders in the quick access bar and easily find them without error.
the fix is simple. Copy content from the invisible folder to a new folder and reference it in the users profile. But that isn't he point, why are these folders vanishing so completely to me (domain admin) without any notice?
What changed? I suspect it was a MS update, but this isn't like any update-faux pas I've seen from Microsoft in the past.
Before the issue happened, did you install any updates? If you suspect it was a KB issue, you can uninstall the latest installed update one by one and check whether the issue still occurs.
By the way, you can enable audit on your folder to find some clues.