Outlook Search does not function

Question

We have several instances of the following error presenting itself in Outlook. It is affecting a wide range of different office suites. We have rebuilt indexing locally and on the exchange servers. That did not resolve the issue. Could you provide some guidance? This appears to be a widespread problem. Thank you, 

Answer 1

My users do not have any additional mailboxes in outlook. All attempts to search are being done on the user's own mailbox. This is affecting all users at several locations.

Answer 2

Here is how to downgrade click to run installations: 

https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-clic

Here is a reference for version history: 

https://docs.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

These build numbers apply to all versions of office. Not just 365.

Answer 3

Você pode tentar reverter outra versão para ver se isso ajuda. Vi posts dizendo que eles precisavam pular duas versões antes que o erro fosse resolvido. Você também pode clicar no botão "Vamos procurar no seu computador" para pesquisar. Isso funciona para a grande maioria, mas é um inconveniente óbvio para o usuário final. 

could you send me an older version for me to test? where can i see the versions and go downgrading?

Answer 4

Hi,

Have a good day. Welcome to our forum community. Thank you for the posting in our forum community.

According to this error message, this is a known limitation of the Exchange Online search service.  Please refer to this detailed official information article: Something went wrong and your search couldn’t be completed” error message when searching from an additional mailbox in Outlook

If you need any further help or information, kindly feel free to know your updated information for further assistant.

Further, if the users are using Exchange On-premises server for Outlook, we would like to recommend that kindly post your thread in our dedicated Social TechNet forum. Because, this is our dedicated support forum team, which is specializing to handling Exchange On-premises for Outlook related concern. We are truly appreciating your cooperation and understanding in our forum community.

Regards,

Darpan

Answer 5

I posted this on another thread and will add it here as well. 

Recently our search function stopped working. This has affected all of our Outlook clients. We have one on premise Exchange server 2016 on Windows 2016. We have a mixture of Outlook 2013 to 2019.

While in cached mode, we do a search and we get the error Yellow triangle and "Something went wrong and your search couldn't be completed." Then below that it says, "It looks like there's a problem with your network connection." 

If I change it to search ALL outlook items it works even though it still says  Yellow triangle and "Something went wrong and your search couldn't be completed." 

If I remove Exchange cached mode it also works fine.

If I try it in OWA it also works fine.

I believe this is something to do with the on-premise exchange server since it is affecting all of our outlook clients.

I have tried setting to Download email for the past: to ALL.

I have tried un-checking the download shared folders in the Advanced tab of account settings.

I don't want to have to disable cached mode. I want it to search local then prompt to search Exchange server as it was designed to do. Any suggestions are appreciated.