This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am repeatedly asked enter my password in outlook which is a recent development. My Mac does not connect to update email, however my iPhone works fine. Can you tell me how to correct?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi rosignol,
I’m Cathy, an Independent Advisor.
It's really sad that you're going through this situation.This problem occurs because there are duplicate tokens in the key chain.To resolve this issue, delete any cached passwords for the account and also remove any modern authentication tokens from the key chain，For specific steps, please visit the link below:
https://docs.microsoft.com/en-gb/outlook/troubl...
Hope this can help you.
Hi rosignol,
I’m Cathy, an Independent Advisor.
It's really sad that you're going through this situation.This problem occurs because there are duplicate tokens in the key chain.To resolve this issue, delete any cached passwords for the account and also remove any modern authentication tokens from the key chain，For specific steps, please visit the link below:
https://docs.microsoft.com/en-gb/outlook/troubl...Hope this can help you.
Thanks Cathy, was able to use the workaround to correct the problem. Will know for sure next time I start Outlook. Appreciate your help!
You are welcome!
Hi Cathy, No access to email and not even getting request to enter password.. any thoughts?
Can you provide a screenshot of your error?
