Synchronizing my AOL email into Outlook-365

Question

I just subscribed to MS-365 and am trying to get my AOL email synchronized into my Outlook.  I had an old Outlook-2007 previously and all of those old emails were accurately absorbed into the new Outlook-365, but I can't get it to download the latest set of emails sitting out on the AOL server.   I can see them in my AOL webmail (on my PC or on my phone), but when I try to synchronize in Outlook-365, it can't find the AOL mail server.   For some reason, the Incoming and Outgoing servers were defaulted to "yahoo" server locations in Outlook-365.  (I've never used Yahoo email.)   I found instructions online to change to AOL and tried changing the Outlook-365 settings to use "imap.aol.com (port 993)" and "smtp.aol.com (port 465)" for in/out respectively, but that didn't work.

Anyone know what I'm doing wrong?

Many thanks in advance.

Answer 1

Hi FranLabate,

Yes, please try to create a new Outlook profile and use advanced setup to add an AOL IMAP email account in Outlook to check this issue. (Note: Don't delete the old Outlook profile)

Let us know the result, so that we can further assist you.

Best regards,

Shyamal

Answer 2

Thank you, Shyamal.  Does this answer your question?   I'll try the other advanced setup options.

One approach I tried earlier was to DELETE my existing email account and then recreate it, but I was hesitant to do that because it warned me that it would delete all existing information in cache and I wasn't certain that I wanted to risk that.

I have a huge (over 11 GB) OUTLOOK.PST file saved in my Outlook folder containing many years of emails.  I'd hate to have the system delete it if I were to go through this deletion process.

Answer 3

Hi FranLabate,

May I know which Office 365 version are you using? Please provide us with the detailed information screenshot about this, see What version of Outlook do I have?

Based on the article your AOL IMAP/SMTP Settings are correct for Outlook.

Also double check the updated AOL email settings here in Troubleshooting Outlook email setup.

You may try to create a new Outlook profile and use advanced setup to add a AOL IMAP email account in Outlook to check this issue. See under Use advanced setup to add a POP or IMAP email account in Outlook for Windows (Note: Don't delete the old Outlook profile)

Your time and understanding will be highly appreciated.

Best regards,

Shyamal