Work emails showing up with a black background

Question

Hi,

Emails that previously had a white background have turned black, they randomly change between white and black for all the users that have access to the inbox.

They were all white up until last week and now all the ones in the inbox from the same source have turned black.

Is this an outlook issue?

Thank you

Answer 1

Happening with me with my email sending program - ActivePipe and reading in Outlook 2019. Is this being escalated for a fix?

Answer 2

I don't want to reply with just a "here too" but, that's what it is. Same issue with messages from a user using the IOS app.

Answer 3

Hi guys, we are having the same issue - is there a solution yet?

thanks

Answer 4

I was also having the same issue and was able to go back to the original email created within our bulk email program and check the background settings. In the original layout, which appears as a black background in Outlook, the background color was set to "Transparent" as a default.

As a test, I duplicated the original email in the bulk email program and changed the background color from transparent to white, resent it, and it now appears correctly in Outlook as a white background. Haven't tried this on a large scale yet, but am hoping this fixes the problem!

Side note: we were able to view the original email properly (transparent viewed as white) when we used the "Try the New Outlook" toggle button in the upper right of Outlook. However, the new version dropped our logos and headers off of the bulk email, so that isn't a solution yet as far as we are concerned.

Answer 5

Hi,

They said it had been passed to the next level of support last week but I haven't heard anything back yet.