USB Communicatiuon problem after Windows Update(kb5003690)

Question

Printer's USB is 1.1 and PC's USB is 2.0.

There is no change in the equipment, and there is a problem after the window update.
There is no error message and no communication.

It works fine when Windows updates are removed.(KB5003690)

Is there anyone who has solved the same problem as us?

Answer 1

Hi,

Thanks for posting on our forum!

After my research, I think your issue is caused by the installation of Windows Update(kb5003690). I have found our public document on detailed information of Windows Update(kb5003690) and some similar cases. It seems that since latest update KB5003690, a new usbprint.inf driver has been released. And I think this new drive is the reason why you cannot communicate with your printer's USB. Here are the articles:
June 21, 2021—KB5003690 (OS Builds 19041.1081, 19042.1081, and 19043.1081) Preview

https://support.microsoft.com/en-us/topic/june-21-2021-kb5003690-os-builds-19041-1081-19042-1081-and-19043-1081-preview-11a7581f-2a01-47d5-ba12-431709ee2248

A similar case

https://www.windowsphoneinfo.com/threads/usbprint-inf-problem-since-kb5003690-update.567185/
(Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.)

In addition, the fact that when you removed this version of update, your issue can be solved, as you said, can also imply the root cause of your issue.

Here, my suggestion is, you can uninstall this version until any hotfixes for issues arised from Windows Update(kb5003690) are to be released. KB5003690 is a quite new version, so there is no reliable hotfix in public at present. Just wait for a few days.

Thanks for your support and understanding! Besides, would you please help me Accept Answer? An accepted blog can be put on top of our forum, so people who have similar issues can get access to their solution more quickly. I would really appreciate it if you could support my work.

BR,
Joan

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