Storage limit reached on 50GB mailbox; how can I increase storage

Question

My mail storage is 93% used, how can i increase the storage for my mail, i've already have personal subscription but all plan just give 50GB in your mail storage, where can i buy more storage?

Answer 1

Hi,

Thank you for posting in Microsoft Community.

It seems that you’ve reached the storage limit on your 50GB mailbox. Unfortunately, there is no way to increase the storage limit. Microsoft 365 Family and Microsoft 365 Personal subscribers get 50 GB of storage space at most

However, there are several ways to free up space in your mailbox so that your account can sync again:

• Clean up your mailbox: From the Settings > Storage page, you should see a breakdown of how much space each folder in your mailbox is taking. Below, you should see a list of the folders represented in the breakdown with the option to permanently delete all items (or those older than 3, 6, or 12 months) in these folders to free up space.
• Permanently delete email: When deleting items from Inbox or other folders, items are sent to the Deleted Items folder by default. The Deleted Items folder does count against your mailbox storage quota until it is manually emptied or the emails are automatically deleted after 30 days, whichever happens first. Note: Items in the Junk folder are automatically deleted after 10 days. To permanently delete a message or messages, select or highlight the messages, press Shift and DEL on your keyboard.
• Sweep unwanted email from your inbox: Use the Sweep button to quickly remove unwanted email from your inbox or archive folders. Sweep lets you automatically delete all incoming email from a particular sender, keep only the latest message from that sender, or delete email that’s older than 10 days. To sweep your inbox, choose a message you want to sweep and select Sweep.
• Saving attachments to OneDrive is another good way to make room in your inbox: At the top of your message list, select Filter > Sort by > Size. Select the message containing the attachments you want to upload to OneDrive. Beneath the attachment, select Save to OneDrive.

If you need more than 50 GB of mailbox storage space, the only possible option is by upgrading to an Exchange Online Plan 2 license which will increase the mailbox storage limit from 50 GB to 100 GB.

Thank you for your understanding

Sincerely,

Leonardo_Y

Answer 2

how can i buy or upgrading to an Exchange Online Plan 2 license which will increase the mailbox storage limit from 50 GB to 100 GB?

Answer 3

Hi,

I appreciate the time and effort you spent on replying to my message.

The example license I mentioned is actually part of Microsoft 365 Business/Enterprise licenses, see the full details here Compare Microsoft Exchange Online Plans. Take note, in order to get these Add-ons you need to have a Business/Enterprise license first.

Please review the support article attached before making a purchase.

Sincerely,

Leonardo_Y

Answer 4

so which plan should i buy it ?

Exchange Online (Plan 2)
said:

• 100 GB mailbox and messages up to 150 MB

coz i've already have one with 50GB

Answer 5

Hi,

Thank you for your response, hope your doing well.

To avoid confusion and complication, I highly recommend consulting our Accounts & Billing Live Support Team about this matter. It's best to consult them for you to be able to get all the information that you need regarding about the license, they will be able to respond to whatever your follow up questions as well.

Follow the guide below on how to reach out to our Live Support Team

• Login on this link Contact - Microsoft Support using your Microsoft account
• Describe your issue
• Click Contact Support once your done

NOTE: Contact Support options might not appear if you are not signed in to the webpage.

Sincerely,

Leonardo_Y