New Outlook won't let me add my outlook email account.

Question

New Outlook won't let me add my outlook email account. "This email account cannot be added to Outlook" Advanced setup does not work either?

Answer 1

Hello Anonymous6450,

I’m Segunfunmi, an Independent Advisor and Microsoft user like you. Thanks for posting the query here in this forum.

I’m sorry you’re having trouble adding your Outlook email account to the new Outlook. There could be a few reasons why this is happening. Here are some suggestions that might help:

Check for updates: Make sure your Outlook is updated with the latest version. App Password: If Outlook won’t accept your password and you know you’re using the password for your email account, you might have an email account that requires additional security. Depending on your provider, you might need an app password, also known as an application password. This is a different password than your regular email account password. Advanced Setup: If the above steps don’t work, you can use the advanced setup option in Outlook. Open Outlook and select File > Add Account. On the next screen, please enter your email address, select Advanced options, then check the box for Let me set up my account manually and choose Connect.

You can also visit the link below for further assistance:

https://support.microsoft.com/article/6e27792a-9267-4aa4-8bb6-c84ef146101b https://support.microsoft.com/article/8da1fb2d-316b-4448-a7cd-f543dd083315

I hope this helps! Let me know if there’s anything else I can do for you.

Kind regards, Segunfunmi.

Answer 2

It’s rejects my email account in step 1. It also rejects it in advanced setup. I am looking into my Microsoft credentials to if that helps

Answer 3

Hello,

I’m sorry to hear that you’re still having trouble adding your email account to Outlook. Checking your Microsoft credentials is a good idea. Let me know if there’s anything else I can do for you.

Kind Regards, Segunfunmi

Answer 4

I'm having same issue. I can add gmail accounts, but not @outlook.com :(

Answer 5

I'm having same issue. I have a free outlook.com email account I cannot add to the new Mail web app, replacing windows mail in win 11