Outlook for MAC is not syncing sent folder for IMAP account

Question

Hello,

Has anyone seen an issue where the outlook app on MacBook pro is not syncing sent messages in the local sent folder with the sent folder on the email server? This issue is for a domain and email hosted through a 3rd party hosting provider. The outlook app uses IMAP settings to connect to the email account.

The emails, however, are being sent to the destination, and it is just that a copy stored in the sent folder of the outlook app is not syncing with that of the email server through IMAP.

I would appreciate any ideas on how to fix this. Many thanks for considering my request.

Answer 1

These are the exact symptoms I have been experiencing. Unfortunately, Microsoft's response is 'cold,' as shared in my previous message.

I have been looking for updates in a vain attempt, including in the Beta channel!

Answer 2

When you create the account select on the first screen "choose provider" and set off the option to use Microsoft Sync on the second screen. Select IMAP and enter all your parameters. Do not let Outlook to configure the account automatically.

Hope this help.

Answer 3

I was in touch with Microsoft this morning and was given this solution:

Delete the IMAP by going into Outlook>Preferences>Accounts, highlight the account, and remove using the - box in the lower left corner.

Reinstall your IMAP account WITHOUT using Microsoft Cloud by following these directions:

If you don't wish to take advantage of Microsoft Cloud, you can add an account without it using the following instructions.

1. Click Tools > Accounts... > New Account... (+ dropdown).
2. Type or paste in the email account you want to use and click Continue.
3. Click the Not IMAP? link at the top right of the window.   **Note:**POP accounts won’t be able to be selected because they do not sync with Microsoft Cloud.
4. Turn off Sync with Microsoft Cloud by clicking on the toggle, select your desired email provider, and click Continue.   **Note:**Office 365 and Outlook.com accounts won't be able to be selected because they require Microsoft Cloud.
5. If your browser window opens, follow the instructions to allow access of your email account to Microsoft Outlook until your account has been successfully added. This usually includes entering your email address and password as well as allowing Microsoft access to your account to allow for syncing.
6. Click Allow if you're asked to allow the page to open Microsoft Outlook.
7. Your account is now added. You can click Add Another Account or Done if you're finished.

Answer 4

Same issue here. It is really a shame the M$ is not able to resolve this issue. I expect them to force us in the upcoming months to switch to the new outlook version. If that is the case, I will ditch outlook and revert to Apple Mail.

Answer 5

I've reverted back to the legacy version which works fine. Unfortunately any emails I've sent while being on the 'new and improved' version have gone, but at least I'm limiting the damage now.