Share via

Outlook text is showing up as question marks not sure why?

Anonymous
2023-06-23T16:00:26+00:00

Hi we recently swapped over one of our user to a brand new mac. At first everything was fine then she noticed the signatures weren't able to be seen, they would show up as question marks inside boxes now certain emails show in this manner as well. we checked Fontbook and the font that the user used, we had installed. The way we are currently working around this is by highlighting the text and pasting it onto a new email but this is quite time consuming to do any resolution to this would be great

Outlook | MacOS | Legacy Outlook for Mac | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-06-23T20:26:34+00:00

    Dear William Zhagui1,

    Good day! Thank you for posting to Microsoft Community.

    I understand that you have a concern on your outlook text showing as question marks in Outlook for Mac. My Sincerest apologies for the scenario you are encountering.

    Since you have already checked with Fontbook and confirmed the font type, could you kindly try setting up your account in a new Outlook profile and see if issue persists: For reference: Manage profiles or identities in Outlook for Mac - Microsoft Support (Please do not delete the current profile as yet to prevent any data loss)

    Meanwhile If the issue persists, I recommend contacting Outlook for Mac support to get an accurate solution from a dedicated team. These experts can assist with suggestion based on your current setup and can advise with detailed collected logs if needed. For reference: Contact support within Outlook for Mac - Microsoft Support.

    Your kind understanding is highly appreciated. Thank you for your cooperation.

    Best Regards,

    Ashraf.

    0 comments