How can I change my recovery phone number for two step verification so I can log into my laptop?

Question

How can I change my recovery phone number for two step verification so I can log into my laptop?

Answer 1

Hello! Thurston Ana

Thank you for posting in Microsoft Community

It seems to me that you are trying to change your recovery phone number for two step verification in your Microsoft account. Just to set your expectations that Microsoft accounts are managed by an automated server in which we do not have any manual access to this, and we have limited tools for checking your account and subscription details in Community.

Allow me to ask:

• Can you still sign in with your account in https://account.microsoft.com/ ?
• What error message are you getting?
• Is this happening to other devices, networks, and browsers?

To change your phone number in your Microsoft Personal account, follow these steps:

1. Sign In:
   • Visit the Microsoft Account Sign-In page.
   • Sign in using your existing credentials.
2. Security Settings:
   • Click on your profile picture or initials in the top right corner.
   • Select View account.
   • Navigate to the Security section.
3. Update Security Info:
   • Under Security info, choose Update info.
   • If your organization has specific instructions, follow those first.
   • Otherwise, you can access your security verification settings from the Security info page.
4. Add a New Phone Number:
   • To add a new phone number for two-step verification, follow these steps:
     1. Select Add sign-in method.
     2. Choose Phone and enter your new phone number.
     3. Verify the number by receiving a code via SMS or call.
     4. Select Save.
5. Remove Old Phone Number:
   • If you want to remove your old phone number, go to the Phone section.
   • Next to your current number, select Delete to remove it.

Remember to keep your recovery phone number up-to-date for enhanced account security!

Here are some helpful links on how to keep your account safe and secure:

1. Microsoft account security info & verification codes - Microsoft Support
2. How to help keep your Microsoft account safe and secure - Microsoft Support
3. Sign in using two-step verification or security info - Microsoft Support

Please note that adding/removing/changing of security information in your Microsoft account will be validated by an automated server in which will take a maximum of 30days. This doesn't mean that you are completely locked out from your account, you can still sign in with your account however, there are areas where you can't get in due to the request of change.

I hope it helps!

Thank you,

Vince

Microsoft Community Moderator

Answer 2

Hello Thurston Ana

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for understanding.

Regards,

Vince

Answer 3

I'm so frustrated because I did change my phone number and have changed from a vivo to a oppo My vivo has smashed and I can no longer access it

Please respond ******@gmail.com

Answer 4

both 0of my verification methods are connected to my old phone number i have a completely different one now and unable to log in

Answer 5

I want to change my phone number