Unable to authenticate to log in from lock screen when on VPN?

Tyler Weiss 1 Reputation point
2021-07-01T17:02:22.477+00:00

We have a user who works remote that is unable to log in from the lock screen if they are connected to the VPN. This only occurs for this one user, and they can log in fine if the VPN is not connected. Once the screen locks, the machine needs to be rebooted before login is possible. I cannot reproduce the issue at all, but i can see the security audit failures when he tries to log in with the proper time stamps.

This is with built in Windows 10 VPN. I have tried with both IKEv2 and SSTP but both have the same issue.

I have found posts similar to this online however there is never a solution for the issue. Does anyone have any ideas or hints of where to look for what is causing this?

Thanks in advance!!!

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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