Is there a phone number i can call for help with an account recovery?

Question

On line is impossible for me to recover my account do to the fact that I do not own the phone number and hotmail email address to reset my password anymore.

*Moved from Gaming and Xbox/Account and profile/Account management*

Answer 1

Hi,

I have not been able to access my hotmail account for 6 days, I believe it may have been hacked or compromised as my password no longer works.

I have been trying to get it recovered but no success as yet using the recovery form from microsoft.

The hotmail account I have had for over 15 years and is linked to virtually everything I do online and I am running out of options?

I recently went on holiday and my ebay account was also hacked, Ebay have now sorted this but I think my hotmail account has been targeted.

Unfortunately the recovery email address linked to my account no longer exists and I cannot use that to rset the password.

What do I do next?

Answer 2

Hello Noel Quintero,

Thank you for posting in Microsoft Community.

We understand that you are looking for a way to reach out support for help in recovering your account. Based on your description, you do not own the phone number and email address on your account. We know how important it is for you to access this account as it keeps all your games and progress for years. Just to set your expectations, your Microsoft account is managed by a fully automated server and we don't have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the careful account recovery process is designed to protect you from potential malicious activity. Please allow me to do the best I can to help you recover your account.

There are two things you can do with an account protected by a different information. Recover the account using the account recovery form or try the login helper tool. Now please try the account recovery form first. Using a device that was previously used to sign in to your parent's account and in the same location where the account is using the same device would be an advantage in account recovery. See all the tips for the account recovery form through this link: Help with the Microsoft account recovery form - Microsoft Support. If you have been doing this account recovery form twice a day and the details you have been sharing are still not allowing you to access the account, then you can try to log into the helper tool. The login helper tool is an automated self-help tool that can help you recover your account. You have a way to reach out to support live through this step.

We understand that it's hard for you to keep seeing that everything is automated in the account recovery process. We would like to be able to lend a hand here in the Community, however, no one here can access your account for recovery. Even though this announcement was made three years ago, we'd like to make sure you're also familiar with this update - Microsoft account activity policy - Microsoft Support. ... You must sign in to your Microsoft account at least once in a two-year period to keep your account active. If you don't sign in during this time, Microsoft will consider your account inactive.

Account recovery is automated for a reason – that the account owner must know every detail of the account and only then can recover it at times like this. There have been updates on how to ensure a Microsoft account is protected, in addition to adding a phone number, you can add a secondary email account, add Microsoft authenticator to generate unique code, and generate recovery code.

Should you need to reach out to live support for assistance, please follow the steps below:

1. Go to this link: Microsoft Live Support
2. Please provide a brief description of the problem and click Get Help;
3. Click Contact Support at the bottom of the display results.
4. When you identify the product that is experiencing the problem, click Confirm.
5. Finally, you can choose to contact a live chat representative or have a live phone representative make a call.

Account recovery is in your hands, we hope you can access it back.

Sincerely,

Kathy A.

Microsoft Community Moderator

Answer 3

Good day!

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for your understanding.

Respectfully,

Kathy A.

Microsoft Community Moderator