Emails no longer showing preview on iPhone Lock Screen

Question

i can no longer see any preview from emails on outlook on my iphone lock screen. When a new email comes in, i see the sender and the subject, but no lines of the email. Show preview is set to always. Running iOS 16

Answer 1

Hey, how you doing?

Thank you for contacting us and welcome to the Microsoft Community.

My name is Vitor. I'm an Independent Advisor and I'll be glad to help you today.

Make sure the Outlook app is up to date

1. Open the Outlook app.
2. Click on your profile picture in the top left corner.
3. Click on the question mark.
4. At the bottom, under "About", let me know which version of your app.

Thanks

Vitor S.

Answer 2

H Vitor,

I'm on Version 4.2315.0

Answer 3

Thank for yout reply. It's the same version as mine.

I recommend reinstalling the Outlook app.

1. Tap on the Outlook app until it starts jiggling.
2. Tap on the X symbol at top of the icon to delete the app.
3. After a few minutes, go to App Store and download the app again.

Check if notifications will appear with message preview.

Answer 4

I tried this as well with no luck. I will try again and get back to you shortly.

Answer 5

Thank you for your attention.