Shared address book problem with Outlook 365

Question

I have a shared address book on Outlook 365 and a personal one as well. When drafting a new email, only my personal address book contacts pre-populate in the TO: field on the email. I've tried to locate and choose my shared address book but it doesn't appear which means those contacts won't pre-populate when drafting new emails. How do I get the shared address book to be my default? Thank you.

Answer 1

Dear Patrick Downes,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist.

Based on your post regarding with "Shared address book problem with Outlook 365". To get the shared address book for being your default kindly try below method check if it will help:

1. On the Home tab, in the Find group, click Address Book.
2. Click Tools --> Options and select Custom.
3. Click the up  and down  arrows next to the list to move your address books then choose your shared address book.
4. Click OK.

For extra reference kindly refer to below articles:

• Change default address book - Microsoft Support
• Change the default Address Book - Microsoft Support

I hope the above information will be helpful. Please feel free to let me know if there are any updates or if I've got you wrong. I will keep assisting you based on the information you provide. We sincerely appreciate your patience and cooperation.

Thanks for your precious time.

Have a nice day! 

Best regards,

Inema | Microsoft Community Moderator

Answer 2

Hello,

Thank you for getting back to me. When I follow your steps, I see three options listed to move up or down. None of them are my shared contacts list. Only my two personal address books are listed (one for each personal email address I have). The shared address book (for a third email address I have that is shared within my business), does not appear as an option.

Thank you