How to change language from Microsoft emails?

Question

I recently purchased a laptop from china and set it up there. But when I came back to Canada, I clean installed the laptop and changed every possible setting to english on windows, microsoft and outlook. In the most part, everything is in english. However, whenever I receive password reset, confirmation code, etc. emails from Microsoft, the emails are in chinese. I have tried every method posted online and there is just one last one that I haven't tried. It involves removing the primary alias account and readding it later. My email is a ...@outlook.com address. I read that this only works if the email you are trying to fix is a @gmail.com account. Can anyone verify if this is true? I don't want to remove it and end up having even worse issues. Or is there another solution to this problem?

Answer 1

Hi Alexander,

Thanks for contacting us,

To change the language for Microsoft emails, follow these steps:

1. **Microsoft Account Language Settings**:
   • Go to https://account.microsoft.com/
   • Sign in with your Outlook.com email address.
   • Select **Edit personal info**.
   • Locate **Home**, choose your country from the drop-down next to **Country/region**.
   • Set your country's region and timezone.
   • Save the changes.
2. **Outlook.com Language Settings**:
   • If you're still receiving emails in Chinese, check your Outlook.com language settings:
     1. Sign in to your Outlook.com account.
     2. Go to **Settings** (usually represented by a gear icon).
     3. Look for language or regional settings.
     4. Set your preferred language (English) if it's not already selected.
3. **Check Other Microsoft Services**:
   • Ensure that other Microsoft services (like OneDrive, Microsoft Store, etc.) also have the correct language settings.

I hope this helps!

Regards, Sola

Answer 2

Hello,

1. The country and timezone were set correctly.
2. In outlook, the language and timezone were all set correctly.
3. Every other microsoft service that I have used were also in english