Share via

Outlook QR Code

Anonymous
2024-01-30T11:33:43+00:00

How can you scan a QR code if you only have one device? Is my question clear? I do not have my old device, I only have my new one, I need a QR code to manually enter into my new device. Reiterating, how do I get a code to manually enter a QR code into my one and only, new device? I do not have another device in which I can use to activate this frustrating authenticator app!!!!!!

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-01-30T14:37:11+00:00

    Hi MfnPrincess69 Greetings! Thank you for posting on Microsoft Community. I will be happy to help. I am a user just like you and only trying to advice/ assist in a best possible way I could resolve your issue.

    If you don't have a second device to scan a QR code with, you can usually find alternative methods to set up two-factor authentication (2FA). Here are some general steps you can try:

    Here are some options to get that code without another device:

    1. Recovery codes: When you first set up your authenticator app, it usually provides you with a set of recovery codes. These are meant for situations like this, where you can't access the QR code. Check your email or app settings for these codes. If you can't find them, contact the support team for the authenticator app you're using.
    2. Alternative setup methods: Some authenticator apps offer alternative setup methods, like entering a secret key or a link provided by the service you're trying to connect to. Check your app settings or the service's documentation to see if these options are available.
    3. Temporary access: If the service you're trying to connect to allows temporary access, you might be able to log in without the authenticator app for a limited time. This can give you enough time to set up the app on your new device without the QR code.
    4. Contact support: If none of the above options work, your best bet is to contact the support team for the service you're trying to connect to. They might be able to help you set up the authenticator app manually or provide a temporary solution.

    Here are some additional tips:

    Make sure you have the latest version of your authenticator app installed. Double-check the time and date settings on your device, as incorrect settings can sometimes cause authentication issues. If you're still having trouble, try uninstalling and reinstalling the authenticator app. Remember, security is important, so don't share your recovery codes or secret key with anyone.

    I hope this information helps! Let me know if you have any other questions or need further assistance. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Kind Regards -Adedayo

    0 comments