Sharing from Word to Outlook still opens the old Outlook and not the new one so the emails are not sending.

Question

Have upgraded to the new Outlook.

I used to be able to easily share a word doc or pdf version as an attachment onto email.

It currently still loads up the old outlook when using this feature. i want it to open up the new outlook when using the share feature on word.

Answer 1

Your suggestion is a workaround. Why cant Office 365 just share using New Outlook on Win 11 PC? I have this problem sharing from Excel, Word and PPT in Office 365. Only way is to save the file, then go to new outlook and attach the saved file to a new email, which is very ackward.

Answer 2

I had a user today with the same issue. To fix the issue I used the toggle to switch back to Classic Outlook. Then I switched it back to New Outlook and it resolved the issue. Shared word documents are now opening in the New Outlook.

Answer 3

Any update on the answer to this question? I have the same problem.

When I am in Microsoft word and try to share a document via email, the old outlook client opens, rather than the "New Outlook".

I then hit send and because I don't have the old outlook open, the email just sits in the outbox and never actually sends.

Is there a way to make the "New" outlook the default email client for microsoft word email sharing?

Thanks,

Paul

Answer 4

I one-up this problem, I didn't realize that they weren't sending either and had a whole bunch of files stacked in outbox when I finally checked

Answer 5

this worked!! thanks