POP email accounts no longer working on New Outlook

Question

I have both POP and IMAP email accounts configured on the Mail App in Windows 10. However, I have just switched to the New Outlook but now my POP email accounts no longer work. It is not even possible to reinstall the POP accounts as New Outlook only permits the configuration of IMAP accounts on the Mail App.

In the circumstances, is there any way I can go back to the Old Outlook? Can someone please advise?

Answer 1

Hello Nancy2019

Hi, I'm Karl and will be happy to help you today.

First, just so there is no misunderstanding, this is a public user-to-user support forum. We're users helping other users. We do not work for Microsoft and have no input on Microsoft's policies, procedures, or design decisions.

At some point, the "new Outlook" is going to completely replace the Windows 10 / 11 Maiil app. At the current time, as you have discovered, the "new Outlook" does not support POP accounts.

With that said, if you are launching the "new Outlook" by clicking on the Mail icon in the Windows 10 / 11 Start menu, yu should see the ""new Outlook" toggle in the top right. Yu will not see that toggle if you explicitly launch "new Outlook" by clicking on the "Outlook new" icon

For your info

Things to look forward to in the new Outlook for Windows https://techcommunity.microsoft.com/t5/outlook-blog/things-to-look-forward-to-in-the-new-outlook-for-windows/ba-p/3975602

If you have any questions, don't hesitate to ask, we're here to help you further if needed.

Answer 2

i have the same problem as you , i have used thunderbird for some time now since having this computer so several years, & find it ok i have no problems with it.

Pat

Answer 3

I am running "New Outlook" using POP settings. You can select either POP or IMAP in the "choose a provider" option.

Answer 4

Apparently my service provider isn't set up for it yet so won't be able to use it until they have.

Thanks for help though i have tried.

Pat.

Answer 5

update to my last reply i have now sorted outlook with the help of Microsoft.