Windows 10 - Event ID 10016 causing system crash

Question

Hello!

As suggested by the title, my system has been crashing arbitrarily, and a view in the Event Log brings up Event ID 10016, followed by an Event ID 37 slowdown on all 8 logical processor cores. The system then crashes and requires a hard reboot.

System Specs:

-Gigabyte Aero 14

-i7-6700HQ

-16 GB DDR4-2400MHz Ram

-NVidia Geforce GTX 1060 (laptop)

When viewing the error, the "general" tab brings this message up:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{D63B10C5-BB46-4990-A94F-E40B9D520160}

and APPID

{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

to the user DESKTOP-EET4MMK\Eli Pustilnik SID (S-1-5-21-2021205231-188569624-1142307152-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

There is another thread on this, but I would like to know if my issue is slightly different because modifying the BIOS or flashing new firmware can be a risky business.

https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance-winpc/windows-10-event-id-10016-causing-system-crash/a786cc1d-906c-49d7-ae2b-2e64cb24dbc9?auth=1

I have been experiencing these system crashes ever since I've owned this laptop, which was early February of this year.

The previous thread mentioned that the user identified the culprit app, but I haven't an idea how to locate it.

In early June I did a fresh re-install of Windows but the problem persists. I am reluctant to have to RMA this laptop again because I need it for school. What do I have to do to remedy the issue? I am willing to supply any necessary system information and files.

Thanks!

Answer 1

I ran the DISM and SFC, and both turned up no corrupted files. I didn't browse the blue screen error troubleshooter very thoroughly, but there might be a program that is causing issues (called PowerSchemeSwitcher to automatically switch power modes between Low Power and High Performance since I am using a laptop). I installed it shortly after receiving the laptop back from the first RMA (when the motherboard was replaced), so it might or might not be the cause. Either way, I will uninstall it and use it for a few days and find the results. As for reinstalling Windows, I already did that a few months ago, but the problem persisted. Worst case scenario I can RMA my laptop to Gigabyte because it is still under warranty.

Answer 2

Thanks for responding!

As for your questions:

-Usually I am doing nothing intensive (internet browsing or productivity work) when it crashes.

-I don't know what you mean by changes. I have installed programs, yes, and edited the power options slightly in "Low Power" mode, but nothing substantial. Prior to this, I RMAd my laptop to Gigabyte because of a faulty battery controller that was causing unusually fast battery drain. The whole motherboard was replaced.

-When I reinstalled, it was from a flash drive (that I unfortunately don't have any more) but yes, it was a clean install not from the copy built into the system.

I ran both SFC and DISM and they reported no corrupted files.

Also, a side note: earlier (around 1 PM central time) as I was reading this reply, it crashed again.

I hope this information is useful, but it's probably just scratching the "Surface" (ba-dum tss).

Answer 3

Thanks for the article. I was able to find "CLSID *{D63B10C5-BB46-4990-A94F-E40B9D520160}"*and granted myself full control as instructed. However, when opening DCOM config, I was unable to locate "APPID {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}". I hope that just the first file is the problem (which hopefully has been remedied), but I want to resolve both files nonetheless. Might there be another way to find the second file?

Answer 4

Thank you for the information. The error that was on the even viewer occurs when there are certain processes that do not have permission on the DCOM components mentioned in the event logs. We've found a support article that has a resolution on how to resolve the message that popped up on the event viewer. Refer to this article and see if the steps provided will work for you.

Keep us in the loop with the results.

Answer 5

Hi Eli,

This might be caused by a corrupted system file. For us to provide a solution suited to your concern, we need additional information. Can you answer the questions below?

• What are you doing when the system crashed?
• Were there any changes made on your device prior to the issue?
• When you reinstall Windows, was it a clean install using an ISO file?

In the meantime, to check the integrity of the operating system, run the System File Checker tool and DISM scan to help scan and repair for corrupted or damaged system file. Refer to this Forum Article on how to run the SFC and DISM scan.

Looking forward to your response.