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I have a recurring email that continues to go to "junk" when I confirm it is "safe." I use Microsoft Outlook
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That didn't fix my problem, which is the same as the poster's. I put the email address on the Safe Sender's list. Also the domain. I click Never Block Sender and Never Block Sender's Domain. I mark as Not Junk. And yet it keeps coming back to Junk. Seems like a Microsoft Outlook bug. I can't disable Automatic Filtering. I will get a ton of spam in my Inbox. There's got to be a way to fix this.
Hello, I am having the same issue with just one email sender. No matter what I do it automatically goes to junk, when I bring it back to my inbox it stays for a minute and then goes right back to junk. frustrating, I have tried everything to accept this customer's email.
I'm glad to know it's not only me! Thanks for sharing. Hopefully Microsoft can get this fixed!
Bob
I have the same problem on a desktop computer running MS Outlook 2019...email from a trusted source being sent to spam, even though I have tried everything you recommended. Not only that, but when I move the email from spam to inbox, Outlook moves it back to spam. What's going on???
Same issue here. Safe sender allowed , safe domain allowed and still goes to spam. Junk filtering turned off.
