My outlook is stuck on the new version. How to go back to classic version?

Question

My email does not have the toggle option in the top right corner to get the classic outlook back. There is no longer the old outlook in the store either. I have also tried the steps in registry editor and that didn’t work out either.

Answer 1

Dear Kasey Hastings

Good day!

Thank you for posting to Microsoft Community. We are glad to assist!

Based on your description, I understand you concern with going back to classic version.

If for some reason you don’t see a toggle in the new Outlook for Windows, try these troubleshooting steps:

1. Make sure you try to launch classic Outlook for Windows from the Windows Start Menu, not the new Outlook for Windows. The new Outlook for Windows has a “New” tag on its app icon. For classic Outlook, select the icon without a “New” tag.
2. From the Windows Start Menu, type “Registry Editor” in the search box and select the Registry Editor app.
3. Navigate to the following path: Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Preferences
4. Scroll to the bottom of the list to and double click on UseNewOutlook.
5. Enter 0 in the Value Data field.
6. Attempt to launch classic Outlook for Windows from the Windows Start Menu.

In the meanwhile, here is an article, you can refer to Toggling out of the new Outlook for Windows preview - Microsoft Support.

If you have other questions, please feel free to let me know, I will continue to assist you.

Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

Best regards,

Allen | Community Moderator

Answer 2

Dear Kasey Hastings

Good day to you and hope you are doing well.

We haven't heard back from your, so wants to quick check, have you checked my response? Feel free if you need further assistance, we will be happy to assist you further.

Thank you for your time and cooperation.

Sincerely

Allen | Community Moderator

Answer 3

if i select the old outlook icon from the main menu it still opens the new outlook i do not see toggles cannot get into reg edit office 2021

Answer 4

This did not work for me. the Data field was already set to 0. I can receive messages with the new outlook, but I cannot send any. This makes the new Outlook useless for me and my business.

Answer 5

I don't have the path that is listed in step 3. When I get to 16.0/Outlook the only option is Resiliency. There is no "Preferences".