How to add permissions to a shared mailbox using New Outlook

Question

Hi All,

I'm trying to add permissions to a shared mailbox using new Outlook for Windows. Does anyone know if this feature is available there?

Basically, I'm looking for a counterpart to what was previously available using the steps below:

1. Open Outlook.
2. In the Navigation Pane, locate the shared mailbox and right-click on the root mailbox name.
   • Note: You must select the root level of the mailbox, not a sub-folder such as Inbox.
3. Select Data File Properties….
4. Select the Permissions tab.
5. Select Add.
6. Enter the name of the person whom you want to have access and then select their name in the search results list.
7. Select Add, and then select OK.
8. In the Permissions tab, select the individual you have just added.
9. Use the Permissions Level: drop down to select the level of access they should have.
10. Select OK.

Many thanks!

Answer 1

Dear IT_Tech_886,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

As per the description you have shared, we understand that you want to add permission to a shared mailbox using the New Outlook.

I'm sorry to inform you that the new Outlook does not currently support add permission to the shared mailbox. We do understand your concern here and we apologize if we are not able to meet your requirements at the moment. However, thank you for bringing this to our forum, your concern is very meaningful and reasonable. So, since the New Outlook for windows is still under active development, we will surely raise your concern to our Product Development Team and hopefully this can be included in the future updates. You can also provide your valuable suggestion to Our product development team via in-app feedback site, you can refer to Contact support and provide feedback within the new Outlook for Windows - Microsoft Support. Microsoft is constantly working on improving their products and adding new features, so it's possible that macros may be added in the future. In the meantime, you can continue to use the current version of Outlook (Classic Outlook) or Outlook on the web that supports add permission to the shared mailbox.

Thank you for your precious time, valuable insight and understanding. For other questions, feel free to add your post in the Microsoft Community team.

Stay safe and healthy. Have a good day!

Sincerely,

Libeamlak | Microsoft Community Moderator