Another session for your user is blocked hangup

Question

So my set up currenrly is a laptop running windows 10 edu 2004 update azure ad joined rdc to windows 10 enterprise retail 2004 update (pc) also azure ad joined, it was working fine then i started losing connection, my rdc connection strength was low despite both machinss having great internet connection both on the same local network i disconnected and when i tried to reconnect i got a blue screen on my laptop saying another session for your user is blocked notifying local session manager for 1 minutes, so we are unable to log you in, do you want to force logoff that session to continue? Yes no
I cannot click either button and the reference to this issue I've been able to find have been in regards to vm and im not running vm

Answer 1

HI Derek-0806,

PC1:windows 10 edu 2004
PC2:windows 10 enterprise retail 2004

1.Is there any user account logged on PC2?

2.If reboot PC2 and remote this pc again, will the same issue happen?

3.When issue happen, if you remote access from PC1 to PC2 by using local admin account of PC2, will the same issue happen?

4.Please recall when your current issue first happen？
Do current issue happen after we install any update patches?
Could you please run below command and check if update patches cause our issue?
If we suspect update cause our issue, we can try to uninstall patches then check if the issue persist?
get-hotfix

5.Are both PC1 and PC2 joined to the same Azure AD ?
Could you please enter below command on both PC1 and PC2 respectively, then check if we apply the same domain policy?
gpresult /h c:\pc1.html
gpreuslt /h c:\pc2.html

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Answer 2

hey so in answer to

1. there is only the one user on the desktop pc that im trying to remote into
2. if i reboot pc it works fine the issue is that it happe3ns randomly after some condition happens and so when i leave work running on the desktop over night and try to access later its seems to be locked in the morning,
3. List item

i havnt tried but i do not believe i can remote from the local admin account to the azure ad joined desktop but ill try in a few
4. issue is not update related as i haven't allowed any updates in the last 3 weeks and i genereally state the updates on a test vm before i push them to my system, as this is a fresh install on the desktop pc about 6 weeks ago its hard to give a time frame start as it seems about 1.5 weeks ago
5. both machines are joined to the same tenant, ill check those two commands and post an update but i believe they'll error out becuase there is no local ad they are exclusively azuread and group policy isnt supported with azure ad machines (at least gpedit.msc isnt) will update once im home though)

Answer 3

HI

Please enable below event logs on both local win10 and remote win10, then check the result.

local client win10
event viewer\windows logs\
application
system
Event Viewer – Applications and Services Logs -Microsoft-terminalservices-clientactivatexcore
microsoft-winodws-terminalservices-rdpclient/analytic enable
microsoft-winodws-terminalservices-rdpclient/debug enable
microsoft-winodws-terminalservices-rdpclient/operational enable

remote client win10
Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteApp and Desktop Connections_Admin
Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteApp and Desktop Connections_operational
Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-RdpCoreTS_Admin
Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-RdpCoreTS_Operational
Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-SessionServices_Operational
Event Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-local sessionmanager
admin enable
analytic enable
debug enable
operational enable
Event Viewer – Applications and Services Logs -Microsoft-Windows-TerminalServices-remoteconnectionmanagement
admin enable
analytic enable
debug enable
operational enable

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Answer 4

HI

I haven't heard back from you yet, so I just wanted to follow up with you.