windows 7 problem not shutdown

Question

Hello sir / Mam 

you don't have permission to shutdown and restart this computer windows 7

Answer 1

I don't know if it is a Windows issue or what it is. One user had this problem and I didn't found any malware or virus at his computer.

SFC didn't found any issues and the disk integrity is fine, so I searched some IT forums and found this and it seem to "solve" the problem.

• Open "Run" and digit "gpedit.msc"
• Go to "Computer Settings > Windows Settings > Security Settings > Local Policies > Security Options
• search "User Account Control: Run all administrators in Admin approval" and set it to ENABLE
• Open "Run" again and do a "gpupdate /force"

If you can't turnoff after the gpupdate then kill and rerun "Explorer.exe".

After the reboot PC seems to not lock the shutdown command anymore but I really don't know why this happened.

Answer 2

Hello Team, 

I am facing the same issue with my windows 7 and getting below error when i shutdown and restart the system.. 

"You don't have permission to shutdown and restart this computer"

Answer 3

Hello sir / Mam 

you don't have permission to shutdown and restart this computer windows 7

Is it a virus or Window 7 issue. Even we are facing it

Answer 4

In our case, it is definitely being caused by the "Adobe Genuine Monitor Service" that is part Adobe's Creative Cloud. The exe that the service runs was is dated 2/3/20, so this is from a very recent update.

We're telling users as a workaround to first logoff their computers then use the "power button" on the Windows 7 login screen to restart.

Answer 5

Looks like disabling the two Adobe Genuine services seem to resolve the issue.

After disabling these two services and hard booting, the PCs seem to respond as normal.